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Refund and Returns Policy – Iplayclaw

Welcome to Iplayclaw. This Refund and Returns Policy applies to all purchases made on our website at https://iplayclaw.com. By submitting a return or exchange request, you agree to the terms outlined below. This policy is effective as of the date of publication and may be updated from time to time. We encourage customers to review this policy carefully before making any returns.

Return Policy Overview

Iplayclaw accepts returns for refunds or exchanges within the specified return window. Customers may choose to receive their refund to the original payment method used for the purchase or opt for store credit. All return requests must be initiated in accordance with the procedures outlined below. Refunds are subject to inspection and approval by our customer service team.

Return Window

Returns are accepted within 30 days of the delivery date. The return period begins on the day your package is delivered, not the date of purchase or order confirmation. Any return requests submitted after 30 days from the delivery date will not be accepted under normal circumstances. Please ensure you initiate your return within this timeframe to avoid being denied.

Restocking Fee

Iplayclaw does not charge a restocking fee for standard returns of unworn, undamaged items in original condition. However, if an item shows signs of wear, damage, or does not meet return eligibility criteria, a restocking fee of up to 15% may be applied at our discretion. Original shipping costs are non-refundable. Return shipping fees are the responsibility of the customer unless the return is due to a company error (e.g., wrong or defective item shipped).

Return Eligibility and Conditions

To qualify for a return, the following conditions must be met:

• Items must be unworn, unwashed, and free of odors (including perfume, smoke, etc.).
• All original tags must still be attached to the item.
• Items must be returned in their original packaging, including any protective wrapping or inserts.
• Comdamaged or altered items will not be accepted.

Iplayclaw reserves the right to reject any return that does not meet these conditions. Inspected items that do not comply will be returned to the customer at their expense, and no refund or exchange will be issued.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Personalized or custom-printed T-shirts and hoodies.
• Cleared or discounted clearance items marked as “Final Sale” on the product page.
• Gift cards.
• Underwear and swimwear (for hygiene reasons).
• Any item explicitly labeled as non-returnable on its product page.

How to Initiate a Return

To begin a return process, please follow these steps:

1. Contact our customer service team using the details provided in

   Our Store Logistics

   📍 Address: 5003 Brown Terrace, West Covina, United States

   📧 Email: contact@iplayclaw.com

   📞 Phone: (579) 645-7888

   🌐 Web: iplayclaw.com

   to request a Return Authorization (RA) number. Include your order number, the item(s) you wish to return, and the reason for the return.
2. Wait for confirmation — RA numbers are typically issued within 1–2 business days.
3. Once you receive your RA number and return instructions, pack the item securely and ship it to the return address provided via

   Our Store Logistics

   📍 Address: 5003 Brown Terrace, West Covina, United States

   📧 Email: contact@iplayclaw.com

   📞 Phone: (579) 645-7888

   🌐 Web: iplayclaw.com

   .
4. Do not send packages without an RA number — unauthorised returns may be refused or delayed.

Return Packaging and Shipping

Please use the original packaging whenever possible. If unavailable, use a sturdy box and protect the item adequately to prevent damage during transit. We strongly recommend using a trackable shipping method (e.g., UPS, FedEx, DHL). Keep your tracking number until the refund is processed. Iplayclaw is not responsible for lost or damaged return shipments in transit. The return shipping address will be provided in your RA confirmation email via

.

Refund Processing

Refunds are processed within 5–10 business days after Iplayclaw receives and inspects the returned item. Refunds are issued to the original payment method used for the purchase. If you selected store credit instead, the credit will be issued within 1–2 business days upon approval. Please note that your bank or payment processor may take additional time to reflect the refund in your account. You will receive a refund confirmation email once the process is complete.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 7 days of delivery using

. We will arrange a free replacement or full refund at no cost to you. You may be asked to provide clear photos of the damage or defect. Iplayclaw covers all return shipping costs for such cases.

Wrong Item Received

If you received the wrong size, color, or product, please notify us within 7 days of delivery via

. We will either send the correct item at no additional cost or issue a full refund. Return shipping for incorrect items is covered by Iplayclaw.

Order Cancellation

Orders can be cancelled before they are shipped, typically within 12 hours of placing the order. Once an order has been shipped, cancellation is no longer available, and you must proceed with the return process. To cancel an order, contact customer service using

with your order number and request.

Exchange Policy

You may exchange an eligible item for a different size or color of the same product. Exchanges are subject to availability. If the new item is more expensive, you will pay the difference. If it’s less expensive, the remaining amount will be refunded to your original payment method. Exchange requests must follow the same initiation process as returns and require an RA number.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us using the details below:

Visit our website at: https://iplayclaw.com

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